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Privacy Policy
This Privacy Policy explains how Rockbet Casino generally handles information connected with players and visitors to its website. We aim to collect only information that is reasonably needed to provide casino services, operate accounts, meet our responsibilities and support a safe and reliable online environment. By using the website or creating an account, you acknowledge that information may be handled as described below.
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Information we may collect
The information handled by Rockbet Casino depends on how you use the website, whether you create an account, and which services or features you access. Some information is provided directly by you, while other information is collected automatically when you use the website. We may also receive information from service providers or other parties where this is necessary for account administration, verification, security or legal compliance.
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Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications. We use these details to create and manage your account, provide requested services, respond to questions and keep account information accurate.
Verification and security information
For player verification, account protection and anti-fraud checks, we may request identity or address information and supporting documents. Depending on the circumstances, this may include a copy of an identity document, proof of address, information about account ownership or other information needed to confirm that an account is being used legitimately. We may also record security events, unusual activity and information connected with responsible account management.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, game activity, account balances and other transactions. Payment details may be processed through payment providers, and we may receive information needed to confirm a payment or investigate a transaction. We do not need to retain full payment card information where it is handled securely by an authorised payment service, but relevant transaction records may still be kept.
Device, usage and cookie data
When you visit or use the website, we may collect technical and usage information such as your IP address, browser type, device details, operating system, language settings, pages viewed, approximate location derived from technical information, access times and referral information. We may use cookies and similar technologies to remember preferences, maintain sessions, understand website performance, help protect accounts and improve the user experience.
How we use information
Rockbet Casino may use personal information for the purposes reasonably connected with operating an online casino website and providing services to players. The main purposes may include the following:
- Creating, maintaining and administering player accounts.
- Processing and recording deposits, withdrawals and other account transactions.
- Providing games, website features, account services and customer support.
- Checking identity, age, account ownership and other information needed for verification.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, technical attacks and other suspicious or unlawful activity.
- Maintaining the security, availability and performance of the website and related systems.
- Meeting applicable legal, regulatory and responsible gambling obligations.
- Managing complaints, disputes, technical issues and requests made by players.
- Sending service messages, security notices and other communications needed to administer an account.
- Sending promotional communications where permitted and where you have provided consent or another lawful basis applies.
- Analysing general website use to improve content, functionality, security and customer experience.
We may combine information from different sources when this helps us keep an account secure, complete verification, identify transactions or provide support. Information may be accessed by staff, contractors and service providers who need it for an authorised business purpose. These parties are expected to handle information appropriately and only for relevant services, such as payment processing, identity verification, technology, security, customer support and communications.
Information may also be disclosed where reasonably necessary to protect players, Rockbet Casino or other people, to enforce applicable terms, to respond to lawful requests, or to assist with investigations. We do not use personal information for unrelated purposes unless this is permitted or required by law, or you have otherwise agreed.
Marketing communications
If you have agreed to receive marketing, we may use your contact details to send information about services, website features or offers. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@rockbetcasino.top. Stopping marketing messages will not prevent us from sending important service, account, security or transaction communications.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for core functions, including account sessions, navigation and security. Others may help us understand how the website is used, remember preferences or improve performance. Depending on your browser and the website settings available to you, you may be able to accept, reject or delete cookies. You can manage cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and reviews of systems and procedures. No website, network or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and notify us promptly if they suspect unauthorised account activity.
How long information is kept
We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some information must be kept for a period required by law even after an account is closed or a request for deletion is made. The length of time may depend on the type of information and the reason it was collected. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Third-party websites and services
The website may contain links, integrations or services provided by third parties. Those parties may have their own privacy notices and practices. This policy applies to information handled by Rockbet Casino and does not replace the privacy terms of an external website or service. Players should review relevant third-party information before providing personal details or using an external service.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing relies on your consent. You may also ask questions about how information is used or raise a concern about our handling of your information.
How to make a request
To exercise your data rights or make a privacy request, contact support@rockbetcasino.top. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts and prevents personal information from being disclosed to the wrong person.
- Access: ask for a copy or summary of personal information associated with your account, subject to applicable exceptions.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where it is no longer needed or where the request is otherwise available under applicable requirements.
- Withdraw marketing consent: ask us to stop using your information for promotional communications. You may also use an unsubscribe function where one is provided.
- Privacy questions or concerns: ask how your information is collected, used, shared or retained.
A deletion request may not apply to every record. We may need to retain certain information to meet legal obligations, complete security checks, resolve disputes, prevent fraud, maintain transaction records or protect our rights. Where deletion is not possible, we will aim to explain the relevant reason in general terms. We may also limit a response where disclosure would adversely affect the rights of another person, compromise security or is otherwise restricted by applicable requirements.
Updates to this policy
We may update this Privacy Policy when our services, systems, legal responsibilities or information practices change. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any notice or consent requirements that apply.
